FAQ

1. How can I contact you?

To contact us at any time, please visit our Contact Us page, and we will get back to you as soon as possible.

2. How will my order take to arrive?

For information concerning our shipping times, please visit our Shipping & Handling page.

3. How can I track my order?

To track your order please visit our Track Your Order page.

4. What size should I choose for my NEOFORMA activewear?

Our products follow Asian sizing, which generally runs 1–2 sizes smaller than European and American sizes. We recommend checking carefully the very detailed chart provided for each specific product. However, if you are still unsure and are between two sizes, we suggest choosing the larger size for the best fit.

5. Will the color of my item look exactly like the photos?

Colors may appear slightly different due to varying computer and mobile display settings. We do our best to ensure accurate color representation, but slight variations may occur.

5. How can I pay with PayPal?

Press “Pay with PayPal.”

If you already have a PayPal account, you can:
• Pay using your PayPal balance,
• Choose your linked credit or debit card, or bank account
• Add a new card directly within PayPal.

If you don’t have a PayPal account, don’t worry, press “Pay with PayPal” anyway, then a PayPal login panel will appear; you don’t need to fill in those fields.
Instead, choose “Pay with a Bank Account or Credit Card” above.
Enter your card details and confirm the payment, NO PayPal account required!